Enterprise IT & Cybersecurity
ITSM operations, tiered service desk, network engineering and continuous monitoring, measured against the service levels mission owners feel.
Overview
Service management and security, measured by what users feel.
We provide Enterprise IT and ITSM support that improves the quality, cost and predictability of IT services, including ServiceNow-based incident, request, problem and change management. Our cybersecurity team protects data, infrastructure and applications: we predict attacks, respond to threats, ensure compliance and help leaders decide where to invest.
What we deliver
Services
Grouped so a buyer can find their requirement quickly.
IT service management
- Customer support and help desk (Tier I/II/III)
- Call center services
- Configuration and change management
- IT asset and software license management
- SLA management
- Digital identity management
Cybersecurity
- IDS and firewall monitoring
- Security built into new IT projects
- Gap analysis of security infrastructure
- Mobile threat monitoring
- Event correlation and resolution
- Policy and procedure review
Network
- Network engineering and architecture
- Network monitoring and security
- System survivability and integrity
Where we've done it
Related past performance
More on the Customers page.
IRS · NMCC
Network Management Control Center
Voice, video, WLAN, LAN, remote access and external circuits interfacing with the WAN.
NIH · CIT
Network and telecom infrastructure
24/7 Tier 2/3 network engineering and security across the NIH network.